Resume

Work Experience

User Experience Consultant, Excella Consulting, 2016–Present

Client: Department of Homeland Security, U.S. Citizenship and Immigration Services

  •  Developed research plans and led research activities, including recruitment, ethnographic research, and moderated usability testing

  •  Implemented human-centered interaction design on an Agile Scrum team of engineers in two-week sprint cycles, collaborating throughout with team members to ensure viability and optimal solutions

  •  Synthesized business and user data into insights incorporated as design improvements for myUSCIS account navigation, account onboarding, case status feed, and Application to Replace Permanent Resident Card

  •  Led UX and interaction design for case status, resulting in improved user comprehension and task completion

  •  Documented research processes as templates for research plans, testing methods, and testing scripts

  •  Designed technically-driven, 508-compliant interactions with user-centered principles that resulted in improved success rates and ease of use

  •  Facilitated requirements gathering, generative research, task analysis, wireframes, visual design, and prototypes for myUSCIS account home page

  •  Led UX design of the new, mobile-first Application to Replace Permanent Resident Card, resulting in improvedmobile navigation, evidence uploader, and input validation to reduce error in data submissions

User Experience Manager, Charles Koch Institute, 2015–2016

  •  Led organizational change effort across communications, policy, and operations teams to inculcate a culture of empathy for the end user across products

  •  Managed a team of engineers, IT vendors, and design vendors

  •  Served as product manager for the Charles Koch Institute and Charles Koch Foundation websites, including user research, information architecture and content strategy, creative direction, visual design, implementation, and quality assurance testing

  •  Designed widely adopted MVP and second iteration of organizational intranet, including user research, wireframes, prototyping, usability testing, information architecture, visual design, and SharePoint development

  •  Developed product strategy for range of educational programs through design studios, user research, data analysis, prototyping, and testing

  •  Orchestrated framework for digital governance standards, including content strategy frameworks, metadata and keyword practices, persona development, institutional taxonomy, style guides, and UI pattern libraries

Graphic Designer, Charles Koch Institute, 2013–2015

  •  Bridged the communications and IT capabilities to establish user-centered methods in product design, leading to greater awareness and buy-in from leadership about the value of UX and digital products

  •  Led the rebrand of the Charles Koch Institute and Charles Koch Foundation, resulting in new logos, brand guidelines, visual design templates, and messaging

  •  Designed and implemented a Salesforce project management tool for cross-functional teams to streamline communication and approvals for major external projects

  •  Designed wireframes, prototypes, visual design, and front-end development (HTML, CSS, JavaScript) of websites and microsites

  •  Architected an email ecosystem, responsive email template design and development, content guidelines, CANSPAM compliance, performance measurement, and QA processes

  •  Systematized core needs for policy, fundraising, and conference events into replicable digital products and processes across all user touchpoints

Graphic Designer (Freelance), Lansinoh Laboratories, 2012–2013

  •  Designed key marketing collateral for Lansinoh business growth, including the 2013 Product Catalog, coupon website, and GS1-compliant graphics for international audience of consumers and distributors

  • Developed product packaging for a new company sampling program for healthcare professionals

  • Designed advertisement spreads for major national magazine outlets

Designer + Marketing Associate, Fibre Space, 2010–2013

  •  Managed audience engagement, content, and performance across online platforms

  • Developed brand system for the company across all physical and digital touchpoints

  • Designed e-commerce storefront and collaborated with web developers on implementation

 

 

Design Community Leadership

  • Board of Directors, User Experience Professionals Association; 2016–Present
    • 2017 & 2018 UXPA International Conference Co-Chair
  • OpenIDEO DC Chapter, Leadership Team; 2016–Present
  • UXDC 2017 Conference Program Committee
  • UXPA DC Website Committee; 2016–Present
  • 2017 UXPA International Conference Registration Website design, usability testing, vendor management
 

 

Speaking Experience

  • 2017 - OpenIDEO DC Workshop, UXDC 2017 Conference
  • 2017 - Breaking into UX, General Assembly
  • 2017 - STEM + Art Forum, Women in Technology Young Professionals
     
 

 

Education

  • Certified Scrum Master, Scrum Alliance
  • User Experience Design Certificate, General Assembly
  • Bachelor of Science in Mathematics, Minor in Graphic Design, Marymount University